Frequently asked questions
How long will it take my order to be shipped?
Please allow 5-7 business days for your order to ship.
What is your return policy?
Customer has within 2 days from the time tracking reports package to have arrived, to submit a return claim for damaged or broken items only. In the event of a broken or damaged item, purchaser will be expected to provide a photo of the broken or damaged item with the broken or damaged part clearly showing and will be expected to ship the damaged goods back to me at their expense within 5 days, with the return claim number provided attached unless otherwise stated. Product is expected to be returned in the same condition as it arrived to the customer. Should further damages occur, customer is responsible for the value lost. Digital items are non-refundable.
Why does shipping cost so much?
Unfortinutely, USPS calculates shipping based on the weight and size of your package. Shipping rates have increased recently as well. Due to these factors, I am constantly striving to provide the lowest possible shipping options.
Your privacy and security is very important to me. I will never share or sell your informaiton.
Can I submit special requests or suggestions?
Absolutely! Your feedback is very important! To submit a special request or suggestion, please fill out the 'contact us' form on the main page. I will respond as quickly as possible to all communications that are recieved!
What do the condition descriptions mean?
As you may have noticed, each item has a condition description listed. These vary from NEW to Well Loved. This scale is desinged to help you know exactly what you are paying for. Here is your code to better understanding those descriptions.
Where do you get your product?
It is very important to me that I provide you with amazing, fun items at an affordable cost! No guilt here! To ensure that I can do this, I search a number of locations for fun items to share with you. I take donations, I purchase from private, sellings listing their items online, I scour thrift stores and book stores in area. I even have some amazing help in other areas who have volunteered to shop for me to help expand what is available to me, and to all of you! In addition, I have some whole salers of which I am excited to explore and work with to provide you with some new itesm as well!
How can I save on shipping by picking up or dropping off?
I know that shipping can be frusterating at times. I get it! I don't like it, either! That's why I've decided to offer pick up options and delivery options (to those who live in Davenport, IA ,Bettendorf,IA, Rock Island, IL or Moline, IL.).
Do you take donations?
Yes! I love donations! Donations of books in good condition and trinkets can be made by scheduling a time to drop off your donations or for your donations to be picked up (note, donations to be picked up should be at least 3 or more items)!
Where do the blurbs in the descriptions come from?
I know that a big part of shopping for books is getting to read blurbs about the book before you order it. That's why, whenever possible, I include the text from the back of the book in the description. This is the most common source of information in the description area. However, when that is not available, I will either find the equvilent online or I will expore the item and write one myself.
Why was a claim or request denied?
For leagal reasons, I reserve the right to deny, refuse or cancel an order or return. While I do not anticipate a high number claims or the need to deny them, there are some circumstance in which claims will be denied. This may occure for a number of reasons including, but not limited to,
What is media mail and when do I qualify for it?
Meida mail is offered to those who are ordering strictly paper products such as books. This is not our decision, but in compliance of the rules set by USPS (United States Postal Service). The great thing about it is that media mail significantly less expensive, though it does take a little longer to ship, generally expected to arive about 8 days AFTER it was shipped.
What happens if I select Media Mail and my order doesn't qualify for a media mail?
If you accedently select "Media mail" even though your entire shipment is does not qualify as such, your order will be helpd and you will recieve contact from us letting you know that your order did not qualify for the shipping method you chose and will be recieving an invorce for the remaining amount to be paid PRIOR to your order being shipped. If your invoice is NOT paid in three day's time from the time the invoice is sent, your order will be canceled and you will have to sunmit your order again, selecting the correct shipping options.
What does it mean to "special order" an item? When should I special order something?
We special order items when we do not have the item on hand in our shelves but have the access and ability to order that item through our providers upon request. You may be able to find some choices on our website that is only currently available for special orderd as well.